frequently asked questions

below you will find the answers to the most common questions we get.

Do you ship internationally?

yes we ship to all countries, please see our delivery information for more details or you can calculate your delivery costs at checkout.

We can only accept returns on faulty or damaged goods, We cannot accept returns for unwanted goods. 

We take our customer service very seriously and will always seek to resolve any issues with delivery or faulty products in a timely manner and come to a resolution the customer is happy with.

If you have received damage or faulty products please contact us within 14 days of receipt of your products on info@posture-ellie.com and we will seek to resolve the issue aSAP. we will likely ask for photographs of the faulty or damaged products, so please ensure to send these with your correspondence in order to obtain the quickest possible resolution.

International purchases may be subject to additional charges such as local Customs and Taxes, however we cannot give specific guidance on this.

The Posture Squad discount code can be found in The Posture Squad Members’ Area.

If you are based within the UK and haven’t received your products within 5 working days or Internationally if you haven’t received your products within 14 working days, please contact us on info@posture-ellie.com.

Full information on each product can be found within the Product Description on the relevant product page.

We cannot give specific personalised advice on the products, more information on the uses of the products can be found on the Posture Ellie YouTube Channel. If you are still unsure, please consult with a health care professional before purchasing.